Maxmatic Owner Troubleshooting
Click on any of the questions below to expand the answers to find out more.
My Maxmatic Will Not Start on Installation
Click this link to find the Full Installation Instructions Please read them carefully
If you are installing a 5000 or 3000 machine and it will not run, the most common problem is the alignment
1) The word “Maxmatic” engraved on the sink bush should be directly above the control box.
2) If you look under the sink at the first metal plate above the hopper you will see a “u” shaped cut out, this should line up exactly with a dimple in the sink bush.
3) Check that the 3 bolts holding the hopper to the sink bush assembly are all the way into the slots. You may have to take a nut and washer off to see clearly.
4) Check that the sinkbush assembly is level.
5) Check the power supply, if you have fitted a 13amp plug, try another device in the socket. Then use a power indicator on the mains feed wire to the machine, remember this indicates a live connection and may not indicate the connection of neutral.
6) Check the switch on the front of the control box must be to one side or the other, not in the central “Off” position
7) Check the reset button on the base of the machine
My Maxmatic has stopped working
1) Turn off the electrical supply to the Maxmatic
2) Check that the rotor turns freely in both directions with the De-Jam Key, available here if you have lost it
3) Check that the switch on the front of the control box is not in the center “Off” position, either side is good
4) Press the reset button on the base of the motor, you should feel and hear a click if the unit had tripped out
5) Restore power and try again
Printable Version available here
My Maxmatic has become fiddly to start with the Magnitop plug or Magnitube
I've bought a new Magnitop Plug or Magnitube and it will not start the Maxmatic
Your machine is most likely out of alignment
1) Re- align as per the installation instructions
2) If the Maxmatic is old, or you are unable to re align, then try a double magnet plug availabe here
I have a cloth, cutlery or hard object stuck in my Maxmatic
NEVER TRY REVERSING THE MOTOR, IT WILL MAKE THINGS WORSE
NEVER PLACE YOUR HAND IN ANY FOOD WASTE DISPOSAL UNIT
1) Disconnect the Maxmatic from the electrical power supply
2) With the De Jam key, gently try to turn the rotor in each direction, when you feel some movement, pull the offending item with long pliers while continuing to turn the rotor in each direction
There is a bad smell coming from my Maxmatic
Your Maxmatic should not cause a smell
If it does, but only occationally, try using Disposer Care cleaner available here
If it is more persistant, then the problem is usually poor plumbing
Waste Pipe
It is most important that a few basic rules are followed to ensure correct operation. A bad installation will result in pipe blockages, smells and a greatly reduced life expectancy of the unit and may invalidate your warranty.
- a) A ‘P’ or ‘S’ type trap should be used. Bottle traps must not be used.
b) Stop ends and tee connections should be avoided.
c) The diameter of the pipe work must not be reduced from the disposal unit to the drain. If the run to the drain is long or meandering, it is advisable to increase the diameter to 54mm (2″).
d) A fall of 15 Degrees is ideal, it is most important that the unit drains fully.
e) The waste outlet must not discharge over a grate.
f) The connection of a dishwasher or washing machine outlet to the same waste will help to flush the pipe work, our units are supplied with a connection.
My Maxmatic hums and then trips the cut out
1) Turn off the electrical supply to the Maxmatic
2) Check that the rotor turns freely in both directions with the De-Jam Key, available here if you have lost it
My Maxmatic trips the supply at the household consumer unit
You will need an engineer to diagnose the problem
Please switch off the electrical supply and remove any food waste with plastic tongs
Use the Contact Us page to send us your details, including the serial number of your unit and a brief description of the problem, we will come straight back to you
Or email on web@max-appliances.co.uk
Updates to Your Operating Instructions